03 Mar RESEARCH PAPER: IoT and Big Data Reshape Support

The world of client support has been generally staid and predictable for years, with innovation focused on reducing cost and streamlining efficiency, often at the customers’ expense. The market is littered with either a confusing array of support choices or pre-packaged offerings that miss key elements, none of which have kept up with the latest technology advances.

With its new ProSupport Plus for PCs and tablets, Dell is leveraging innovative technologies to fundamentally change the client support landscape. This service puts Dell significantly ahead of the competition by delivering a complete, predictive, and proactive support option that brings enterprise-class support to the client space.

Table of Contents

  • Executive Summary
  • Client Support Has Lagged the Enterprise
  • Dell ProSupport Plus for PCs and Tablets Truly Differentiates
  • Driving Innovation through the Latest Technologies
  • Delivering Where the Competition Can’t
  • Call to Action
  • Figure 1: Traditional vs. Automated Support Models

You can download the paper here.

Companies Cited

  • Dell
  • Microsoft